Responsible Gaming at tk19

Section 1

Our Commitment to Responsible Gaming

At tk19, responsible gaming is not a compliance checkbox — it is a core principle that shapes how we design our platform, communicate with our users, and respond to concerns raised by players across Bangladesh. We believe that entertainment and safety are not competing goals; they are complementary ones. A player who feels in control, informed, and protected is a player who genuinely enjoys what tk19 has to offer.

The tk19 platform covers a broad range of betting and gaming products — from cricket and football markets spanning 60,000+ monthly events, to slots, live casino, Aviator crash games, and multi-bet accumulators. With this variety comes responsibility. We recognise that for a small proportion of users, gambling can shift from an enjoyable pastime to a source of financial stress, emotional difficulty, or compulsive behaviour. Our job is to provide every tool and resource needed to prevent that shift, and to act swiftly when it occurs.

This page explains the specific responsible gaming tools available to tk19 users, the warning signs you should watch for, guidance on how to help a friend or family member, and how to contact us for immediate assistance. All tk19 users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh are encouraged to read this page fully and revisit it periodically.

Section 2

Our Responsible Gaming Safety Tools

tk19 has built a comprehensive suite of responsible gaming tools directly into the platform. These tools are available to every registered user without restriction. You do not need a reason to use them — setting limits and controls is simply good practice for anyone who bets online.

Section 3

Age Policy & the 21+ Requirement

The tk19 platform is strictly reserved for adults aged 21 years and above. 21+

Age verification is a mandatory step during account registration. Every new tk19 user must confirm their date of birth and, where requested, submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — to prove they meet the minimum age requirement. tk19 reserves the right to suspend any account pending satisfactory age verification at any point in the account's lifetime.

If any user is found to be under the age of 21, their account will be permanently closed without notice. Any funds deposited by an underage user will not be returned, and any winnings accumulated will be declared void. tk19 takes its underage gambling prevention obligations extremely seriously and cooperates fully with any formal inquiry related to age verification failures.

Section 4

Warning Signs of Problem Gambling

Problem gambling rarely appears suddenly — it develops gradually, and the signs can be subtle at first. Being aware of the early indicators is the most effective way to address the issue before it causes serious harm. The following are commonly recognised warning signs that gambling may be moving beyond entertainment:

Section 5

Quick Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. Answer them honestly. If you answer "Yes" to three or more questions, consider reaching out to our support team or using one of the responsible gaming tools described in Section 2.

• 1
  Have you ever gambled with money that was originally set aside for household expenses, rent, food, or other essential needs?
• 2
  Have you ever needed to bet increasing amounts of money to feel the same level of excitement from gambling?
• 3
  Have you tried to cut down or stop gambling more than once but found yourself returning within a short period?
• 4
  Do you find yourself thinking about gambling — replaying past bets or planning future ones — when you are not actively on the platform?
• 5
  Have you hidden your gambling activity or the amount you have deposited from someone close to you?
• 6
  Have you ever borrowed money or sold personal belongings to fund gambling?
• 7
  Has gambling ever negatively affected your work performance, academic results, or family relationships?
• 8
  Do you feel restless, irritable, or anxious when you are unable to access gambling for a period of time?

Section 6

Deposit & Bet Limits — Stay in Control

One of the most effective ways to manage your gambling expenditure is to set firm deposit limits before you begin playing. tk19 makes this straightforward through the account settings panel. You can define limits across the following parameters:

• Daily Deposit Limit: The maximum total amount in BDT you can deposit within a single 24-hour calendar day.
• Weekly Deposit Limit: The maximum total amount in BDT you can deposit across a rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount in BDT you can deposit within a single calendar month.
• Single Wager Limit: A cap on the maximum stake amount per individual bet or game round.
• Loss Limit: A maximum net loss threshold per day, week, or month after which your betting access is suspended until the period resets.

Limits are enforced in real time. When you reach your daily deposit limit via bKash, Nagad, Rocket, or any other accepted payment method, the deposit option will be disabled for the remainder of that period regardless of your balance. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour review period — this cooling-off window is intentional, and gives you time to reconsider the change.

Section 7

Self-Exclusion — Taking a Longer Break

Self-exclusion is a formal mechanism that allows you to completely suspend your tk19 account for a defined period. It is the most powerful responsible gaming tool available on the platform and is designed for users who feel that gambling has become difficult to manage independently.

tk19 offers the following self-exclusion durations:

• 3 Months — A structured medium-term break that provides meaningful distance from the platform.
• 6 Months — Suitable for users who need more time to address the underlying causes of problematic gambling behaviour.
• 12 Months — A full-year exclusion, strongly recommended for users who have identified multiple warning signs.
• Permanent Closure — An irreversible, lifetime exclusion from the tk19 platform. Winnings at the time of closure will be paid out; the account cannot be reopened under any circumstances.

During any self-exclusion period, your tk19 account is completely suspended. You will be unable to log in, place bets, deposit funds, or access any gaming content. tk19 will also suppress all marketing communications to your registered contact details for the duration of the exclusion.

To request self-exclusion, contact our support team via live chat or email at [email protected]. Include your registered username and the exclusion period you are requesting. Your account will be suspended within 24 hours of the confirmed request.

Section 8

Time-Out Feature — Short Structured Breaks

The time-out feature is designed for users who want a short, structured break from gambling without committing to the longer durations offered by self-exclusion. A time-out suspends your account temporarily, giving you space to pause and reassess without the pressure of active access to the platform.

Available time-out periods at tk19 include:

• 24 Hours — A single-day cooling-off period, useful after an unusually long session or a significant loss.
• 7 Days — A full week away from the platform, suitable when you notice stress or anxiety building around your gambling activity.
• 30 Days — A one-month break, recommended when shorter breaks have not been sufficient to restore comfortable control over your habits.

During a time-out, your account balance is preserved, your betting history remains intact, and your personal settings are unchanged. When the time-out period expires, your account is automatically reactivated — you do not need to contact support to resume. However, you may request to extend a time-out into a longer self-exclusion period at any point during the break.

Section 9

Additional Account Controls

Beyond the core limit and exclusion tools, tk19 offers several additional account-level controls that contribute to a responsible gaming environment:

• Reality Check Notifications: Receive on-screen alerts at regular intervals (every 30, 60, or 90 minutes) showing your current session duration and your net win or loss for the session. These reminders help you maintain awareness and make conscious decisions about whether to continue.
• Account History Access: Your full deposit history, withdrawal history, and betting records are accessible at any time through the account portal. Reviewing this history regularly is a healthy habit that keeps your overall spend visible.
• Marketing Opt-Out: You can opt out of all promotional emails, SMS notifications, and push notifications at any time. This includes bonus offer communications, seasonal promotions tied to events like Eid, Pohela Boishakh, or the BPL cricket season, and any other marketing content.
• Cooling-Off Periods for Limit Increases: Any request to increase a previously set limit is subject to a mandatory 24-hour waiting period. This friction is intentional — it prevents impulsive decisions made in the heat of a session from circumventing the protections you have put in place.

Section 10

Helping a Friend or Family Member

Sometimes it is easier to see a problem in someone else than in ourselves. If you are concerned that a friend, partner, or family member may be experiencing difficulties with gambling, there are constructive steps you can take to help.

• Start with a calm, non-judgmental conversation. Approach the subject with empathy rather than accusation. Describe specific behaviours you have observed — such as financial stress, changes in mood, or secrecy — rather than making broad character judgements.
• Encourage them to seek help. Let them know that responsible gaming support exists and that asking for help is a sign of strength, not weakness. Suggesting they contact tk19 support directly can be a practical first step.
• Set boundaries around financial assistance. Avoid lending money that may be used for further gambling, even when pressured to do so. Enabling continued gambling activity, however unintentional, can make recovery harder.
• Look after your own wellbeing. Supporting someone through a gambling problem can be emotionally demanding. Make sure you are also accessing support for yourself — whether through trusted friends, community networks, or professional counselling services.

If you have strong reason to believe someone else is using your identity or payment credentials to gamble on tk19, contact [email protected] immediately. tk19 takes account security and identity misuse seriously and will act promptly to investigate.

Section 11

Get Immediate Help

If you are in a place where gambling feels out of control, please do not wait. Reaching out early makes a genuine difference. tk19's support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays, to help you activate any of the tools described on this page or simply to listen and point you in the right direction.

When you contact our support team regarding a responsible gaming concern, you can expect the following:

• A response from a trained support agent — not an automated chatbot — within 2 minutes via live chat.
• Email responses within 24 hours, with immediate follow-up if the matter is flagged as urgent.
• Immediate activation of any requested limit, time-out, or self-exclusion upon confirmation of your identity.
• Complete confidentiality — responsible gaming requests are handled discreetly and are never shared with other users or third parties.